Solution Brief
Have a conversation with your data
Power smarter business decisions—faster—with conversational AI.
Net Promoter
Score
Years winner of the NorthFace Scoreboard Award for Excellence
We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.
You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.
Cohesity will respond the way you prefer: phone, web, email, and IM.
We offer one-to-five-year contracts to meet your business needs.
Take advantage of rapid releases by accessing our newest software features.
Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.
Get the parts you need when you need them, from hours to the next business day.
Efficient and seamless installation by Cohesity Advanced Services Consultants.
NAS File Migration Service - SmartFiles Cluster Implementation and data migration (SM, MD, LG tier) of SMB & NFS files from legacy appliance onto Cohesity
Deploy and configure Cohesity Cloud Services environment, includes successful backup of workloads and restore validation.
Deploy and configure the Cohesity DataHawk solution onto an existing physical cluster.
Professional Services Cluster Security Health Check, scored findings and remediation recommendations on up to 5 clusters.
Quarterly PS Security Health Check, scored findings and recommendations. Limited cyber-event cluster recovery services on up-to-5 clusters.
The Cohesity Technical Account Manager (TAM) Support Service helps ensure enterprise customers get the highest possible value from their Cohesity investment.
The Cohesity Platinum Service includes both a Cohesity Designated Support Engineer (DSE) and a Cohesity Technical Account Manager (TAM).
Our Resident Engineers act an extension of your team providing and maintaining operational consistency of your Cohesity environment.
With Cohesity, we’re doing more with less. As SaaS, it saves us from the monthly drill of patching servers and applications, freeing our people’s time for higher-value work. The total Cohesity experience — security options, SaaS model, and support — was just what we’d hoped for. If we went back in time, we’d make the same decision.”
In my 25-year IT career, Cohesity gave me the best ever help setting up the product. Unlike other vendors, Cohesity didn’t just hand me a 200-page manual. Instead they scheduled a couple of two-hour sessions and got it done. My rep was patient, intelligent, and could not have done a better job.”
Cohesity support is immensely fast, and we get to the right people, right away. Out of our group of data vendors, which is fairly extensive, Cohesity delivers the best support. It sets the tone for the experience and creates loyalty across my team."
I don’t normally indicate 10’s, however, your team has exceeded most vendor’s support services that I have experienced in the 43 years I’ve been in this game. Excellent work, keep it up!"
Cohesity support is the ABSOLUTE BEST I have ever received in my 20 years of IT experience. It’s like you have a Cohesity support agent in your data center. You can’t go wrong with their speed and efficiency. Thanks!"
We experienced a dramatic performance increase with Cohesity and always had a fantastic experience with its support team."
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